Responsibilities:

• Identifying and improving efficiencies within scheduling technologies 
• Produce and analyze WFM operational metrics 
• Forecast and recommend staffing decisions, manage scheduling of user lunch and breaks and meetings/trainings 
• Communicating clearly with Operational teams and leaders 
• Provide recommendations to Operations based on valid data regarding staffing 

Required Qualifications: 

• Bachelor’s degree or equivalent experience 
• Strong Excel skills 
• A collaborative mentality and ability to interact across multiple teams 
• Ability to work well within a team of other WFM analysts 
• Ability to multi-task and independently manage project demands in a dynamic environment
• Previous WFM experience
• Detailed oriented mindset

Desired Qualifications: 

• Experience with custome...