About The Role

We are seeking a highly motivated Specialist, Merchant Success to support and enhance the experience of our RHB Pay merchants. In this role, you will serve as the key technical and operational support partner to merchants, ensuring seamless payment processing, system integration, and platform utilization. You will collaborate closely with Product, IT, Operations, and Finance teams to resolve complex issues, improve service delivery, and drive merchant satisfaction while ensuring regulatory compliance.

What You Will Be Doing

Client Service (L3) Support

• Provide advanced technical support for RHB Pay merchants, resolving complex issues related to payment processing, API integration, terminal connectivity, and system functionality.
• Investigate and troubleshoot escalated cases from L1/L2 support teams, perform root cause analysis, and implement preventive solutions.
• Collaborate with Product and IT te...