**Job Summary**

This role will act as an advocate for Molina members and a subject matter expert about members’ extra benefits and covered services. The overarching driver will be increasing member retention and member satisfaction, and facilitating improvements in the health plan. Uses data sources like member utilization, satisfaction, and operational inputs to drive improvement in the member experience.

Represents member perspective in areas involving member impact and engagement. Oversees, tracks, and reports on value-added benefits for Medicaid and MyCare Ohio. Partners with state and enterprise vendor teams to ensure benefit integrity.

**Knowledge/Skills/Abilities**

+ Represents member issues in areas involving value-added benefits and their impact on member experience.
+ Serves as an advocate for Molina members in working with health plan and enterprise departments, as well as external stakeholders as appropriate, including community-based ...