Support the PROX Lead in accomplishing global initiatives that enable the use of AI, automation, and digital tools to improve GPSS service delivery and user experience.
Identify people-services use cases suitable for AI enablement, automation, and self-service, based on demand patterns and operational difficulties.
Support pilots, UAT, and rollout of AI-enabled and digitally improved solutions, including documentation and adoption support.
Assist with change activities such as communications, knowledge updates, and user mentorship.
Efficiency Improvement & Process Optimization
Support efficiency initiatives aimed at reducing manual effort, cycle time, and repeat inquiries.
Analyze workflows and service processes to identify inefficiencies and improvement opportunities.
Track and report efficiency improvements through dashboards, trackers, and ...