Job Summary

• Receive and process call, email and fax orders, as well as exchange, returns, credit note and debit notes.
• To support any other business requirements requested by DKSH or the client from time to time in line with Customer Service.
• To support automation.

General Responsibilities

• Accurately enter all order information into the system for processing.
• Follow-up with warehouse for order status.
• Doing outbound calls to customers for various communications, especially complaints/queries/confirm orders if the order request is unclear.
• Follow-up with respective department for approvals and credit release.
• To assist in the bi-annual stock count activities.
• To achieve all yearly KPI set for the division/department.
• To help achieve the department’s objectives and to be a part of the department’s continuous improvement efforts.
• To take ownership on customer or...