**Position Purpose:**

The White Glove Specialist is a high-touch, customer and sales facing role dedicated to delivering an exceptional, seamless experience for all trade credit customers and business partners. This specialist provides dedicated, hand-held guidance to any customer or field sales representative throughout the onboarding process, assisting with complex account setups, answering operational questions, and managing general inbound communication channels. The goal of this role is to eliminate friction, expedite the credit onboarding journey, and support overall business growth through superior, supportive customer service for any account.

**Key Responsibilities**

Customer & Sales Support (High-Touch Customer Care)

+ Onboarding & Hand-Holding: Actively guide trade customers step-by-step through the account registration and set-up, paying invoices, dispute intake, etc.
+ Inbound Communication Management: Serve as the primary point of con...