Customer Service/Support

Location: Barcelona, Spain

Language: Spanish

Job Description

In this dynamic role you will interface with customers via inbound/outbound calls and/or the Internet. The position is on‑site and provides service support and resolution of routine problems regarding the client’s products and/or services.

Responsibilities

• Provide support to the end‑clients and solve accounting related questions with reactivity.
• Educate users on how to manage their business better.
• Work cross‑functionally with Sales and Product teams.
• Ensure best‑in‑class service is given to customers.
• Collaborate with multiple teams on a regular basis to build the Customer Success brand across the organization.

Required Qualifications

• Proficient or bilingual level of Spanish and advanced English.
• Strong communication and customer care skills.
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