Spanish Real-Time Analyst - Lisbon or Porto, Portugal

Spanish Real-Time Analyst - Lisbon or Porto, Portugal

Lisboa, Portugal, PT

Come and work with us.

We are looking for a talented and accomplished Spanish Real-Time Analyst to monitor actual vs plan delivery at the Queue & agent level to ensure that the correct number of agents are available at the right times to achieve the desired service level/KPI. The Real-Time Analyst is part of the Workforce Management (WFM) team and it is responsible for real-time monitoring of service levels and site performance during the day to ensure effective management of the incoming and outbound phone, chat, and email volume. 

As a Real-Time Analyst, your daily responsibilities will include:

Collect information for RTM: