Job Description: Spanish Bilingual Customer Service Rep

Role Overview

As a Bilingual Representative, you will be the voice of our company for our Spanish and English-speaking customers. You will handle inquiries, resolve technical or billing issues, and ensure a seamless experience across both languages.

Key Responsibilities

Dual-Language Support: Efficiently toggle between Spanish and English to assist customers via phone, email, and live chat.

Problem Resolution: Identify customer needs, troubleshoot issues, and provide accurate solutions using company databases.

Documentation: Maintain detailed and accurate records of all customer interactions in English within the CRM system.

Cultural Competence: Adapt communication style to suit different regional dialects and cultural nuances within the Spanish-speaking community.

Efficiency: Meet or exceed Key Performance Indicators (KPIs) such as Average Handle Time (AHT) and Customer Sati...