We are looking for Spanish Bilingual Customer Service Representatives to join our growing team in Cebu. This role is ideal for candidates who are fluent in both Spanish and English , possess strong communication skills, and have prior experience in the BPO industry. You will handle customer inquiries, provide excellent service, and ensure a positive experience for our Spanish- and English-speaking customers.

Key Responsibilities:

• Handle inbound and/or outbound calls, emails, and chat support in both Spanish and English .
• Assist customers with product/service inquiries, billing concerns, troubleshooting, and account-related issues.
• Provide accurate information and resolve customer concerns in a professional and timely manner.
• Maintain a high level of customer satisfaction by delivering exceptional service.
• Document all interactions and transactions accurately in the system.
• Meet perform...