Greet all guests who enter the Spa in a warm and welcoming manner using guest name when known.
Anticipates guest needs and takes ownership of guest concerns and requests; acts decisively to ensure guest satisfaction; reports all glitches to Manager for further follow up.
Stays informed of events in the resort and intuitively recommends and effectively up sells resort facilities in a personalized manner.
Handles unexpected situations and emergencies in a composed and intelligent manner and in accordance with hotel policies and procedures.
Always perform quality check by asking guest’s feedback after their Spa experience.
Perform other tasks or projects as assigned by hotel management.
Handle guest complaints if possible by taking ownership and notify spa management immediately.