Spa Receptionist

Company

FAIRMONT

Location

Knutsford, England

Type

full-time

            Job Description

Deliver a warm, polished and service‑focused welcome to all guests, members and colleagues
Maintain full knowledge of spa services, treatments and promotions to confidently support guest enquiries
Operate telephones professionally, ensuring all calls are answered promptly with friendly, accurate and helpful responses
Manage guest arrivals and departures efficiently, creating a seamless and memorable first and last impression
Keep the front‑of‑house area immaculate, tidy and styled to a luxury 5‑star standard at all times
Handle guest concerns with genuine care, resolving where possible before escalating to management
Complete daily checklists thoroughly and ensure smooth, detailed handovers between shifts
Maximise guest value by promoting spa services, treatments and retail opportunities appropriately
Provide accurate information and assistance to guests and visitors, ensuring their needs a...
        

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Spa Receptionist

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