Responsibilities

• Welcome guests with warmth, professionalism, and genuine hospitality.
• Handle reservations, spa bookings, and scheduling efficiently.
• Provide detailed information about spa treatments, services, and promotions.
• Ensure smooth coordination between therapists and guests.
• Handle billing, payments, and accurate posting of charges.
• Maintain a calm, serene, and professional spa environment at all times.
• Address guest requests, feedback, and concerns with efficiency and discretion.

Requirements

• Previous experience as a Spa Receptionist in a 5-star luxury hotel/resort is mandatory.
• Strong knowledge of spa treatments and wellness services.
• Excellent communication and guest service skills.
• Professional appearance and well-groomed presentation.
• Proficiency in using spa management or hotel reservation systems.
• Ability to ...