What You Will Be Doing

• Serves as the primary technical point of contact for enterprise level clients of our GlobalLink suite of products
• Coordinates installations, configurations and upgrades of new and existing technology products
• Gathers client requirements in order to craft and document technology solutions
• Executes technology solution all the way through development, testing, QA and launch
• Assists clients to “language enable” their content management systems
• Serves as point of escalation for any client support issues
• Coordinates tasks between client and language services teams
• Assists Product Management by communicating client requirements that need to become new features and bugs that need to be addressed
• Ensure client launch deadlines are met, and that proper risk analysis is performed
• Manage multiple clients at different stages of the implementation cycle in ...