Role Overview

As a Solution Designer (Ivalua), you will be supporting Ivalua applications integrated with SAP ERP as well as implementing customizations and changes to meet evolving business requirements.

Support Responsibilities

• Provide Level 2 and Level 3 support for Ivalua applications, ensuring smooth operations and resolving issues related to S2C, SIM / SRM and P2P modules.
• Troubleshoot and debug Ivalua application issues, especially around approval flows and configurations, identifying root causes and applying timely solutions.
• Analyze Ivalua logs, error messages and system behaviour to pinpoint issues, providing resolutions to minimize downtime.
• Manage and maintain authorizations and user profiles within Ivalua, ensuring compliance with security and access control policies.
• Assist in incident management, effectively identifying and resolving technical issues, and managing service requ...