Create the future of e-health together with us by becoming a Software Support Specialist
At CompuGroup Medical we have the mission of building ground-breaking solutions for digital healthcare. Our vision is revolutionizing how healthcare professionals produce, access, and utilize information and thus enabling them to focus on the core value of their work: patient outcomes.
Your Contribution:
Responds to all customer requests for assistance in a timely manner that meets or exceeds the expected service level agreement for Customer Support.
Responds to all customer and leadership requests in a professional, courteous, and respectful manner.
Consults directly with customers via phone, chat, and email and documents customer interactions thoroughly, clearly, and concisely.
Creates knowledge base articles for posting onto the customer support site which alert the customer to best practices and provides instru...