Join Smile Digital Health as a Software Support Engineer Level 2. Focus on improving software infrastructure while collaborating with cross-functional teams.
You will be responsible for maintaining the essential software components of Smile's products, from storage layers to deployment infrastructure. This position entails analyzing solutions for functionality, proposing technical fixes, and mentoring Tier 1 support staff. You'll also provide on-call support during incidents and ensure all technical documentation is current and accessible.
Key Responsibilities:
• Analyze and evaluate product requirements for solutions
• Diagnose issues with Tier 1 support and propose fixes
• Support documentation and framework maintenance
• Collaborate with other teams on technical requirements
• Participate in incident response activities as needed
Requirements:
• Minimum of 3 years in software development experience
• Relevant post-secondary education or equivalent exper...