Job Description
The Software Success Lead drives the successful onboarding, configuration, and adoption of the new Kodiak system across end-user organisations. This role acts as a crucial bridge between technical development teams and end-users, ensuring that current business and operational procedures are accurately analysed and mapped onto the new platform. The lead plays a vital role in working directly with customer agencies to explain the product, deliver training, gather feedback, and oversee the hands-on data provisioning necessary for successful system deployment.
The Software Success Lead is responsible for:
Operational Analysis: Analysing current business and operational procedures with the strict intention of mapping them onto the new Kodiak system.
Data Provisioning: Managing technical data analysis and entry, specifically handling system provisioning using the Corporate Administration Tool (CAT).