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We are currently seeking a Software Development Specialist to join our team in Bangalore, Karnātaka (IN-KA), India (IN).

Act as the primary point of contact for product-related operational issues.
Support L1/L2 teams with incident analysis, bug validation, and troubleshooting guidance.
Monitor operational KPIs and identify trends impacting system stability or user experience.
Maintain updated SOPs, knowledge articles, and support documentation.
Apply Safe, or similar methodologies for continuous improvement.
Proficiency in MS Excel, PowerPoint, Signavio and reporting tools.
Knowledge of data visualization tools, Service Now, RPA or AI-driven optimization.

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We a...