Description
Amazon Now (Quick Commerce) is one of Amazon's largest and fastest growing businesses, and Tez CX is the customer experience platform powering it across 8+ global marketplaces including India, MENA, North America, EU, UK, and Japan. Tez CX also powers adjacent businesses beyond quick commerce, including India Fresh and Healthcare, with more programs onboarding as the platform scales. Today the platform handles roughly 0.5MM orders per day and is scaling to 2MM by year end.

As SDM for this role you will lead one of Tez CX's most strategic platform charters. You will build PRISM from grounds up, a platform organization where engineers ship core engineering products with reach across Tez CX tenants and beyond, anchoring the AI native CX layer for every business the platform serves. PRISM owns the foundational layer underneath the entire CX surface, from AI foundational models and scaling and resilience to quality, instrumentation, latency, and the experimentation p...