Years of Experience: Five years of relevant experience in product management, digital platform ownership, or service delivery.

Key Responsibilities

• Define, manage, and evolve the product roadmap for the Salesforce CRM deployment across enhancements, operational improvements, and future capabilities, balancing short-term operational needs with long-term platform strategy.
  
• Translate business needs and user feedback into problem statements, product objectives, and roadmap initiatives aligned with business value, feasibility, and platform constraints.
  
• Prioritise and sequence the product backlog across service operations, customer service workflows, user experience improvements, and platform capabilities.
  
• Work with business owners, delivery teams, architects, and operations leads to shape and sequence priorities, driving stakeholder alignment on trade-offs and release focus.
  
• Manage the end-to-end p...