Overview (English)
Are you passionate about crafting impactful content? Join Sodastream’s Global Customer Care Team and help shape our worldwide service experience! As our Global Knowledgebase Lead – Customer Care, you will drive operational excellence by strengthening self‑service tools, boosting agent efficiency, and ensuring consistent, high‑quality digital content across all global markets, consumers, and support teams.
Responsibilities (English)
Develop, update, and maintain the content that makes up our internal and consumer facing Help Centers, such as FAQs, articles, agent reference materials and interactive manuals.Collaborate with cross‑functional teams including Customer Care, E‑commerce, Product and Legal to deliver high‑quality content aligned with brand and operational standards ( help center, self-service widget; email; chatbot etc.)Understand market processes and procedures and work with teams to develop guidelines that are visually comfortab...