Ability to make sound, pragmatic, problem-solving decisions including tackling difficult problems of a technical, professional, resource or people-related nature. Excellent communication skills with ability to influence actions by others and negotiate effective business solutions. Research and knowledge management skills; able to apply project management principles and practices. Leadership, effective people management and performance management skills and the ability to provide direction and support to individuals and teams during complex situations. Ability to challenge existing practices and identify innovative strength-based solutions within the required frameworks. Sound and accurate IT skills for general office duties, producing reports and undertaking research