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SOC Residence Engineer

Company

Mindtel

Location

dubai, dubai

Type

Full-time

Job Summary (List Format):
  • Act as the primary onsite liaison between the customer and GBMs Managed Detection and Response (MDR) services.
  • Administer and manage Security Information and Event Management (SIEM) systems including onboarding new log sources and updating asset visibility.
  • Support and coordinate incident response activities ensuring timely triage validation escalation and communication of security incidents.
  • Assist in reviewing and handling security alerts tickets and incident reports generated by the MDR team.
  • Participate in periodic service review meetings providing input on incident trends and threat intelligence.
  • Ensure critical security alerts and incidents are promptly communicated to relevant customer stakeholders.
  • Document and maintain operational procedures runbooks and reporting templates in alignment with MDR processes.
  • Collaborate with the customers IT and security teams to sup...

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