Job Title: SOC Operator Basic Salary + Shift Allowance
Key Responsibilities - Answer routine and emergency calls, monitor alarms and video equipment (including fire, door, and duress alarms), and provide general assistance to employees and visitors.
- Proactively monitor all surveillance cameras and CCTV remote viewer programs.
- Dispatch security officers, Emergency Response Teams, facilities, police, fire, and Emergency Medical Services personnel as required.
- Escalate complaints, incidents, and unusual or suspicious activity to the Shift Supervisor and SOC Manager in a timely manner.
Communication & Coordination - Communicate and disseminate information using all available technology.
- Act as a liaison between employees and Physical Security.
- Support regional and global headquarters and field teams during crisis and non-crisis incidents.
Operations & Documentation <...