Role Overview

We are seeking experienced Site Reliability Engineering (SRE) to join our platform support team. In this role, you will troubleshoot platform issues, resolve user queries, and provide deep technical support across our cloud-native infrastructure. You will work closely with engineering, product, and customer-facing teams to ensure platform reliability, performance, and an excellent user experience.

This is a contract position ideal for hands-on SREs who thrive in fast-paced environments and enjoy diagnosing complex distributed systems issues.

Key Responsibilities

Serve as a technical point of contact for user-reported issues on the platform, triaging, troubleshooting, and resolving queries within defined SLAs.

Investigate and debug issues across Kubernetes clusters, AWS infrastructure, and application services using logs, metrics, traces, and dashboards.

Diagnose root causes of incidents related to deployme...