Primary Objectives

• Eliminate operational toil and recurring manual work through durable automation
• Re‑engineer support/change processes to reduce handoffs, approvals friction, and rerun complexity
• Industrialize reliability operations so existing SREs spend less time firefighting and more time engineering

Key Responsibilities (Automation & Process first)

• Automation Engineering (Core)
  • Remove repetitive work: environment checks, dependency validation, actions, and standardized operation tasks
  • Create self‑service capabilities for common requests (guard‑railed, auditable, repeatable)
  • Implement automation with safety: idempotency, dry‑run modes, approval gates where needed, rollback/undo strategies, clear audit trails
• Process Re‑engineering (Core)
  • Map current operation processes (incident/problem/change, release readiness, rerun/recovery, access/entitlements, ...