Key Responsibilities

• Provide L2/L3 application and production support for business-critical applications.
• Monitor application performance and system health using industry-standard monitoring tools.
• Investigate, troubleshoot, and resolve production incidents within agreed service levels.
• Perform root cause analysis and implement preventive measures to minimize recurring issues.
• Work closely with development, infrastructure, database, and business teams to ensure smooth system operations.
• Support application deployments, releases, and change management activities.
• Analyse application logs, API transactions, and database records to identify and resolve issues.
• Manage incidents, service requests, and problem tickets through ITIL-based processes.
• Participate in on-call support and production maintenance activities as required.
• Assist with user acceptance testing (UAT), production verificatio...