Key Responsibilities

Leadership & Team Development:

• Lead and nurture a high-performance culture aligned with company values.
• Delegate effectively and foster professional growth within the team.

Operational Excellence:

• Drive operational KPIs, SLAs, and service delivery standards.
• Ensure compliance with local legislation and global policies alongside Finance, Legal, and PnC teams.

Stakeholder Engagement:

• Build strong partnerships with cross-functional leaders and act as a trusted advisor on regional compliance and operational matters.

Candidate Profile

• 10+ years of experience in operational leadership, preferably within established Shared Services Centers (SSC / GBS environments).
• Proven track record in service delivery management, compliance, and process excellence.