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Site IT Service Delivery Manager GPG HVDC

Company

Hitachi Rail

Location

Chennai, Tamil Nadu

Type

Full-time

Description

:

The opportunity:
The Site IT Service Delivery Manager/Specialist (SDM/SDS) is responsible for building and providing specific IT solutions/services interfacing the business, consulting with the site BU leads, business application owners and IT stakeholders on IT-related topics. Both roles are responsible for ensuring all IT infrastructure and applications are delivered to the site as well as management of ticket management and escalations.

How you’ll make an impact:

  • Accountable for local business relationship management and serving as the key point of escalation.
  • Aggregate demand for new and improved IT services required by the business and ensure overall business satisfaction with IT services.
  • Manage vendor relationships and act as a point of contact for IT suppliers and CDC teams for IT-related topics.
  • Ensure ticket management, triage and escalation.
  • Provide infrastructure support/deli...

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