Shipping and Logistics Specialist

Caldwell Communications

Cebu City (Onsite)



Job Description

We are hiring Customer Service Representatives for Shipping and Logistics accounts to support customers with shipment tracking, delivery updates, freight coordination, and logistics-related concerns. The role involves providing accurate information, resolving issues efficiently, and ensuring a smooth customer experience throughout the shipping process.



Responsibilities



Handle customer inquiries via phone, chat, or email regarding shipments and deliveries

Provide shipment tracking updates and delivery status information

Assist with booking, scheduling, and shipment coordination requests

Resolve concerns related to delayed, lost, or damaged shipments

Document customer interactions accurately in the system

Coordinate with internal teams and escalate complex concerns when necessary

Maintain c...