Summary and purpose of the Job:

The Shift Manager is responsible for managing a small team of IT, Network, and voice engineers, overseeing customer support tickets, including achievement of response times and the accomplishment of call resolutions, ensuring the highest standard of service is always delivered.

Additionally, there is active involvement in recruitment, mentoring, management and, if required, disciplining of staff. Due to the team size, this is also a hands-on technical role where there is an expectation to log cases, triage, support our customers and handle escalations.

As this is a hands-on role, our client is looking for previous technical experience in one or more of the fields of IT, Networks and Voice support. Ideally having a Managed Service Provider (MSP) background, the successful candidate will be able to demonstrate how they have supported customers and been exposed to some team management.
They are seeking ambitious and cus...