We are seeking a professional and decisive Shift Leader for our Front Office team in Jeddah, Saudi Arabia. In this leadership role, you will oversee daily front office operations during your assigned shift, ensuring exceptional guest experiences while maintaining operational excellence. The ideal candidate will demonstrate strong supervisory skills, customer-focused service delivery, and the ability to motivate and develop team members in a fast-paced hospitality environment.

• Supervise and lead front office staff during assigned shifts, ensuring adherence to company standards and procedures
• Manage guest relations and resolve customer concerns with empathy and professionalism, maintaining high satisfaction levels
• Oversee front office operations, including check-ins, check-outs, reservations, and guest inquiries
• Train, mentor, and evaluate front office team members, providing constructive feedback and performance coaching