Cape Town, South Africa | Posted on 09/06/2026

Location: Cape Town | Work Type: Hybrid (3 days in office) | Job ID: J

About our client:

This award winning software company has offices in the US, UK and South Africa. You will join a talented team of curious, creative and driven individuals who are dedicated to empowering organisations to overcome various business challenges using their cloud-based product. Diversity and inclusion is at the core of this company's collaborative environment.

What you will be doing:

• Resolve complex, high-impact incidents while serving as a senior escalation point for critical, time-sensitive issues.
• Provide consultative guidance on product architecture and best practices to act as a trusted advisor to customers.
• Champion customer feedback to internal teams and proactively mitigate risks to adoption and long-term retention.
• Ensure strict SLA complia...