These openings refer to Order Entry Specialist & Service Administration Specialist

Job Responsibilities

• Perform Email Triage as needed, containing enquiries, orders & complaints
• Acknowledge and enter sales orders (or complaints) promptly and accurately as they are received through various channels such as E-commerce platforms, EDI systems, customer portals, emails, and other communication methods according to the agreed set of business logic, workflow, priority schedule planned and also establish local set of guidelines
• Execute and manage order processing transaction accurately and promptly
• Billing plan/ downpayment creation during order entry
• Identify, investigate and resolve errors or discrepancies in orders or data, communicating with relevant stakeholders to resolve issues promptly
• Where appropriate, implement preventive measures to avoid recurrence
• Perform housekeeping activities for open orders
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