Description

Servicing Operations Manager – Collateral Perfection & Release

As the Servicing Operations Manager for the Collateral Perfection & Release team, you will lead the daily operations of a team of 12–18 colleagues within Consumer Deposits and Loan Servicing. This role is responsible for overseeing end-to-end collateral lifecycle activities, including HELOC lien perfection, exception resolution, and collateral lien release processing upon account closure.

You will drive execution of business plans, operational policies, procedures, and systems that support the department’s strategic objectives, while ensuring adherence to regulatory requirements and internal controls. This role requires strong cross-functional leadership, effective communication, and a data-driven approach to managing performance, capacity, and continuous improvement.

A critical component of this role includes oversight of HELOC lien perfection activities and exception managem...