Would you like to support a 2,500-person professional services, support, and account management organization?

Would you like to own the implementation of complex reporting and dashboard solutions?

Join our Global Delivery Excellence Team!

The Delivery Excellence team supports Akamai's 2,500+ person Global Services and Support organization. This organization is made up of Professional Services, Customer Support, and Account Management. The team uses complex data and action driven tools/models to influence operational efficiency, quality and compliance.

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Business Operations Analysts (Services Analysts)support end-to-end implementation of simple to highly complex reporting initiatives. Implementation timelines vary from days to months depending on project complexity and business requirements. These analysts collaborate with stakeholders to analyze data, identify risks, and recommend actions d...