We are seeking a skilled ServiceNow Technical Consultant to join our team supporting IBM and their public sector account. In this role, you will be responsible for delivering expert configuration, ongoing maintenance, and strategic guidance across the ServiceNow platform. As a ServiceNow Technical Consultant, you will act as a trusted advisor, driving successful implementations and building strong relationships with stakeholders. Join us and play a key role in the success of our ServiceNow programmes within the public sector. If you are passionate about helping organisations maximise their IT service management capabilities, we would be excited to hear from you.

Responsibilities

• Lead the development of a tailored ServiceNow strategy that balances value and effort while aligning to ITIL processes
• Prepare cost‑benefit models and support solution design, including effort estimation and costing
• Configure and maintain ServiceNow modules, wit...