The role

This Service Management role is responsible for the maintenance, configuration and development of the Firm's IT Service Management tool, ServiceNow. This involves working within an agreed governance model to translate the requirements of process owners and other key contacts into a live implementation. There is an aggressive service management roadmap in play, which is aiming to deliver a number of self-service, automation and orchestration initiatives, and this role is crucial to the delivery of these initiatives using the tool.

Who you will work with

• Service Management Team
• Wider IT Team
• Business Users of Custom Applications

What you will be responsible for

Support & Client Focus

• Help deliver the service management roadmap, which is aiming to deliver a number of self-service, automation and orchestration initiatives.