**PRINCIPAL DUTIES AND RESPONSIBILITIES:**

**Platform Strategy & Ownership**

+ Own and govern the ServiceNow platform, including all instances, integrations, and development activities.
+ Define and execute a multi-year platform roadmap aligned with business strategy and enterprise priorities.
+ Identify opportunities to optimize platform performance, improve efficiency, and maximize ROI.
+ Drive consolidation, standardization, and scalability across the platform ecosystem.

**Transformation & Innovation**

Lead digital transformation initiatives, including:

- Self-service capabilities

- Workflow automation

- User experience enhancements

- Enterprise system integrations

+ Champion continuous improvement and innovation across the platform.

**Delivery & Execution**

+ Oversee end-to-end delivery of platform enhancements, including planning, design, development, testing, implementation...