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ServiceNow Platform Operations Manager

Company

Takeda

Location

Bengaluru, Karnataka

Type

Full time

Description

Key Responsibilities

  • Act as escalation point for incidents and problems, and represent the ServiceNow platform in the Major Incident Process
  • Supports problem management and CAPA for complex scenarios.
  • Provide transparency about operational performance (metrics, trends, findings) and drive service reviews with stakeholders
  • Ensure the Platform Capacity is proactively managed and aligned with the Platform Roadmap
  • Ensure transparency on license consumption and ensure only licenses products are deployed and used
  • Overseeing instance landscape and ensure instance alignment and integrity across the stack
  • Take responsibility for the technology life cycle activities within the ServiceNow platform, for example patching, and vulnerability response.
  • Own the Operational Handbook for the ServiceNow platform and dependent products.
  • Managing internal and external suppliers’ performance to e...

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