🍁 SearchCanadaJobs.com

ServiceNow Platform Operations Manager

Company

Takeda

Location

bengaluru, karnataka

Type

Full-time

Description

Key Responsibilities

  • Act as escalation point for incidents and problems, and represent the ServiceNow platform in the Major Incident Process
  • Supports problem management and CAPA for complex scenarios.
  • Provide transparency about operational performance (metrics, trends, findings) and drive service reviews with stakeholders
  • Ensure the Platform Capacity is proactively managed and aligned with the Platform Roadmap
  • Ensure transparency on license consumption and ensure only licenses products are deployed and used
  • Overseeing instance landscape and ensure instance alignment and integrity across the stack
  • Take responsibility for the technology life cycle activities within the ServiceNow platform, for example patching, and vulnerability response.
  • Own the Operational Handbook for the ServiceNow platform and dependent products.
  • Managing internal and external suppliers’ per...

    • 🍁 Ready to Apply?

    Take the next step in your Canadian career

    Apply Now