Take on a key role as a ServiceNow ITOM SME in Montreal, Canada. Lead CMDB governance, ensure high-quality data, and drive service mapping initiatives.
As the CMDB Lead, you will manage a team dedicated to maintaining and enhancing the CMDB strategy while ensuring compliance with CI classification and discovery patterns. This position calls for 7–12 years of relevant experience, focusing on executing a multi-phase CMDB maturity roadmap and collaborating with various business units to support operational goals.
Key Responsibilities:
• Lead CMDB maturity roadmap execution for accurate data
• Serve as architect for the Common Service Data Model (CSDM)
• Establish governance policies for data management
• Manage integrations with third-party tools and resources
• Identify and address technical debt in CMDB operations
Requirements:
• Extensive experience with ServiceNow CMDB and Discovery
• Solid understanding of ITIL processes and frameworks
• Proven leader...