Expertise in understanding the customer business need and decipher it for technical development in ServiceNow
Responsibilities
Specialization in designing solutions on ServiceNow platform basis the customer need
Experience in designing Technical (LLD) Design Documents, Training Documents etc.
Experience in conducting Technical Reviews, End User Trainings
Strong Experience in configuration of IT Service Mgmt. - Incident Mgmt., Problem Mgmt., Change Mgmt., Release Mgmt., Service Request, Service Portal, Service Catalog, Asset and User Set up
Strong development experience in ServiceNow (REST/SOAP Webservices, java scripting etc.)
Experience in configuration of CMDB, Asset Mgmt. and Orchestrations for SW Dist.
Expertise in setting up ServiceNow ITBM - Project, Portfolio, Demand, Resource and Finance
Expertise in designing ServiceNow Reports and setting up Performance Analytic