We are seeking a skilled ServiceNow professional to design, customize, and implement ServiceNow solutions. You will work closely with business stakeholders to gather requirements, configure the system, and deliver solutions that drive customer engagement and operational excellence. Key Responsibilities: Collaborate closely with Product Owners and Business SMEs to gather the functional and technical requirements.
Provide expert technical consulting and best practice guidance across ITSM, CSM, and HRSD modules.
Strong proficiency in Glide APIs, Business Rules, and Client Scripts.
Skilled in key ServiceNow development tools, including Flow Designer, Workflow Editor, Form Designer, App Studio, and Automated Test Framework (ATF).
Administer the ServiceNow platform, including ACLs, security models, and update set management.
Manage scheduled jobs, notifications, and event configurations.
Support platform upgrades and perform end-to-end regression testing utilizing ATF.
D...