ServiceNow Developer with experience in the following

Artificial Intelligence on the ServiceNow Platform, including capabilities such as:

• Virtual Agent (chatbot design, conversational flows, NLU model training)

• Now Assist (generative AI experiences across ITSM, HRSD, CSM, etc.)

• Agent Assist (real‑time suggestions and knowledge recommendations)

• Skill‑Based Routing / Agent Skills Management

• Predictive Intelligence (classification, similarity, clustering models)

• AI Search (intent-based enterprise search configuration)

• Process Mining & Automation Discovery (AI‑driven optimization insights)

• Familiarity with GenAI use cases and automation orchestration