Analyze and document business requirements related to ServiceNow HRSD enhancements and initiatives (e.g. HR Case & Knowledge, Employee Center, HR services, lifecycle events).
Translate HR and business requirements into technical specifications and design solutions aligned with best practices and organizational goals.
Lead workshops and meetings with HR and business stakeholders to facilitate requirements gathering, solution design, and stakeholder alignment.
Partner with cross-functional teams, including HR, IT, development, and operations, to implement and deploy ServiceNow HRSD solutions.
Conduct thorough testing and validation of ServiceNow HRSD configurations and customizations to ensur...