Understand the customer environment for the Business processes and IT processes
Work with the customers (Business and IT stakeholders) to understand their requirements and needs (Stated and Unstated/Hygiene)
Brainstorm with the customer and bring out the requirements beneficial to them considering the following:
the current needs and roadmap of the customer Business and IT and
the current capabilities and roadmap (to the published level) of the ServiceNow platform
Be responsible for the design and architecture for the new implementation and development of ServiceNow applications - as suitable to the business and IT based on the baseline requirements
Be responsible for the design and architecture for Maintenance and enhancement of existing ServiceNow applications
Consider the Security and Audit compliance as aligned with the agreed standards/customer policy