Years of Experience: 5 years of experience

Education Requirements: Bachelor’s degree in IT, Computer Science, or related discipline


Program Description: The contractor shall provide IT Infrastructure support services, which includes Tier 1 Help Desk, Tier 2 End User Support, Tier 3 Server, Platform, and Network Infrastructure Support and Engineering. Services shall include, but are not limited to, technical assistance for hardware, software, and network issues; incident and problem resolution; service request management; infrastructure monitoring and support; hardware and software lifecycle support; and management of escalation across all tiers.


Position Description: This role manages workflows, service catalog items, integrations, reports, and dashboards while ensuring the platform aligns with business needs.
Responsibilities:

· Responsible for configuring, implementing, and maintaining the ServiceNow platform to support Tier ...