Job Description
The Service/Helpdesk Dispatcher (Work Control Service Desk Dispatcher) will provide excellent customer service while providing service desk dispatch administrative support services for CMI’s client in Artesia, NM.
Key Job Functions
Respond to service desk requests and collect all pertinent information, including: description of the problem, location, date and time of call, priority of the call and any other information necessary to generate a work order into internal systemsAssign a work order number to each service request and contact a technician to perform needed workComplete expense vouchers, run work order reports as requested, and provide general support such as spreadsheet managementAdopt and incorporate quality control measures into the workOther administrative duties related to Helpdesk and Dispatching as assignedQualifications
Shall have service desk exp...